Refund Policy
Effective Date: May 6, 2024 · Last Updated: February 16, 2026
At MessengerFlow, we provide a free trial so you can evaluate the platform before committing to a paid subscription. By subscribing, you acknowledge that you had sufficient time to test MessengerFlow and make an informed decision.
1. Free Trial
All new users receive a free trial period before any charges are made. During this time, you can explore the full platform and determine whether it meets your needs. No payment is required until the trial ends.
2. Eligible Refunds
We issue refunds in the following cases:
a) Accidental or duplicate charges — If you were charged in error or charged twice for the same billing period, contact us within 7 days and we will issue a full refund.
b) Forgotten cancellation — If you forgot to cancel before a renewal and have not used the service during the new billing period, contact us within 72 hours of the charge. We will review your account activity and, if no usage occurred, issue a full refund.
c) Billing system errors — If a charge does not match your expected plan amount or billing cycle, contact us and we will correct it.
3. Non-Eligible Refunds
Refunds are not available in the following cases:
a) Active usage — If you used the platform during the billing period (including running campaigns, sending messages, connecting accounts, or importing leads), the service has been delivered and a refund cannot be issued.
b) Change of mind — Dissatisfaction or deciding not to use the service after an active billing period is not grounds for a refund. We encourage you to make full use of the free trial before subscribing.
c) Partial billing periods — Downgrades or cancellations mid-cycle result in a prorated credit applied toward your next billing period, not a refund.
4. Add-On Services (Proxies and Other Consumables)
Add-On Services such as managed proxies are provisioned immediately upon payment and incur costs with our upstream providers that cannot be reversed.
a) Non-refundable — Add-On Services are non-refundable once provisioned. This applies regardless of whether you actively used the service.
b) Defective service — If a managed proxy or other Add-On is non-functional at the time of provisioning, contact us within 48 hours. We will replace it at no additional cost or, at our discretion, issue a credit toward future services. Replacement, not refund, is the sole remedy for defective Add-On Services.
c) Cancellation — You may cancel Add-On Services at any time. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for partial periods.
d) Chargebacks — Filing a chargeback or payment dispute for Add-On Services that were successfully provisioned and delivered will result in immediate suspension of your account and all associated services, including active campaigns. We reserve the right to pursue recovery of the disputed amount plus any fees incurred.
5. How to Request a Refund
To request a refund, email [email protected] with:
- Your account email address
- The invoice number or charge date
- A brief description of the issue
We will review your request and respond within 3 business days.
6. Dispute Resolution
We encourage you to contact us directly before filing a dispute with your bank or payment provider. We are committed to resolving billing issues promptly and fairly. Filing a chargeback without contacting us first will result in account suspension.
7. Contact
For billing questions or refund requests, reach out to [email protected].