MessengerFlow

Voice Messages

Learn how to send voice messages in your outreach campaigns.

Voice Messages

Voice messages in campaigns are available on the Momentum plan and above.

Voice messages let you include a recorded audio message in your campaign sequence. Recipients hear your actual voice instead of reading text, which helps you stand out in crowded inboxes.

Adding a Voice Message

Each campaign supports one voice slot across its message sequence.

Recording

  1. Navigate to the message step you want to use as voice
  2. Click Use as voice slot at the bottom of the text area
  3. Click Record Voice to start recording
  4. A timer and progress indicator appear while recording
  5. Click Stop when finished
  6. Preview the recording before saving

Constraints

SettingLimit
Voice slots per campaign1
Maximum duration60 seconds
PositionAny message step (1-5)

Voice vs Text

Voice message slots behave differently from text slots:

FeatureText SlotVoice Slot
SpintaxSupportedNot supported
VariablesSupportedNot supported
Character limit2,500N/A
Duration limitN/A60 seconds

Since voice messages are pre-recorded audio, personalization variables and spintax are not available. The same recording is sent to every lead assigned to that step.

Placement in Sequences

You can place the voice slot at any position in your message sequence:

  • Opening message - Lead hears your voice as the first contact
  • Follow-up position - Send a text opener, then follow up with voice if no reply

Choose the position that fits your outreach strategy. Many users find that a voice follow-up after an unanswered text message gets higher response rates.

Re-recording

To replace a voice recording:

  1. Open the campaign editor
  2. Navigate to the voice message step
  3. Click Discard on the current recording
  4. Record a new message

Removing a Voice Slot

To convert a voice slot back to text:

  1. Open the campaign editor
  2. Navigate to the voice message step
  3. Discard the recording
  4. The slot reverts to a text input

Best Practices

  • Keep recordings under 30 seconds for best engagement
  • Speak naturally and conversationally
  • Mention the lead's context (e.g., "I saw you're in the real estate space")
  • Include a clear call-to-action at the end
  • Test your recording quality before launching the campaign
  • Use a quiet environment to minimize background noise
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Introduction