Account Troubleshooting

Solutions for common account-related issues.

Error Status

Account showing ERROR status with no specific indicator. This is a general error that means the automated login completed but something prevented the account from operating normally.

Causes

• Account language is not set to English (US)
• Region is not set to United States or date format is not mm/dd/yyyy
• Facebook presented an unexpected page or prompt after login
• The account's session was interrupted during a previous run
• Cookies are stale or corrupted

Diagnosis

1. Check that the account's language is set to English (US) on Facebook. This is required for automation to work. Other languages will cause errors even if login succeeds.
2. Verify the region is set to United States with mm/dd/yyyy date format
3. Check if the account can log in to Facebook at all
4. Review the account's activity log for error details

Solutions

1. Fix language and region first — if these are wrong, no other fix will help. Log in to Facebook, go to Settings > Language and Region, set language to English (US) and region to United States
2. Update credentials — re-enter email and password if they may have changed
3. Clear cookies — remove saved cookies and let the system log in fresh
4. Reactivate — click Reactivate Account on the account page after fixing the underlying issue

Invalid Credentials

Email or password not accepted by Facebook.

Causes

• Password was changed on Facebook (by you or by Facebook during a security reset)
• Typo in email or password when adding the account
• Account locked by Facebook requiring password reset

Solutions

1. Verify the password works by logging in to Facebook directly
2. Update the password in MessengerFlow
3. If the account is locked, recover it through Facebook first, then update credentials

Invalid 2FA

Two-factor authentication codes are being rejected.

Causes

• Wrong 2FA secret entered — the secret is the text string, not the QR code
• 2FA was disabled or reset on Facebook
• Secret was copied with extra spaces or missing characters
• The 2FA method was changed from authenticator app to SMS

Solutions

1. Go to Facebook's 2FA settings and re-copy the secret
2. Make sure you're copying the alphanumeric text secret (usually 37-39 characters), not scanning the QR code
3. Verify the secret generates valid codes before saving — you can test with any authenticator app
4. Update the secret in MessengerFlow
5. If 2FA was switched to SMS, re-enable authenticator app method on Facebook

Account Banned

Facebook has suspended or disabled the account.

Indicators

• "Banned" status in MessengerFlow
• Cannot log in to Facebook
• Received a suspension or policy violation notice from Facebook

Actions

1. Do not try to recover automated accounts — the appeal process risks linking the account to your real identity
2. Remove from MessengerFlow — delete the banned account
3. Review what triggered it — check the activity log and recent campaign settings
4. Adjust remaining accounts — lower daily limits and review message content

Prevention

• Keep daily volumes under 35 messages per account
• Use proper ramp-up (start low, increase gradually over days)
• Vary message content — avoid sending identical messages
• Include rest days in campaign schedules
• Use aged, established accounts with real profile activity

Rate Limited

Account temporarily restricted from sending messages.

Indicators

• rate_limited_until shows a future date on the account page
• Messages stop sending for this account
• Facebook may show in-app warnings about messaging limits

Solutions

1. Wait — rate limits expire automatically. The account page shows when the limit lifts
2. Clear manually — use the Clear Rate Limit button if you believe the limit has expired but the timer hasn't updated
3. Reduce volume — lower the daily message range in campaigns using this account
4. Review patterns — high volume, repetitive content, or messaging cold audiences all increase rate limit risk

Prevention

• Stay within recommended daily limits (under 35 messages/day)
• Use natural active hours — don't send messages at 3am
• Include rest days in campaigns
• Spread messages across multiple accounts rather than overloading one

Requires PIN

Facebook is requesting an additional PIN or verification code during login.

Causes

• Facebook enabled extra security on the account (chat PIN, login PIN)
• A suspicious login attempt triggered additional verification
• Account security settings were changed

Solutions

1. If you know the PIN, enter it in the account settings in MessengerFlow under the Chat PIN field
2. If you don't know the PIN, log in to Facebook directly and check security settings
3. You can use a live session with Manual Login to complete the PIN verification interactively

Checkpoint Requests

Facebook is asking to verify your identity before allowing access. This typically appears as a captcha, a "confirm your identity" page, or a request to verify via email/phone.

Causes

• Login from a new IP address or location
• Unusual activity pattern detected
• Facebook's periodic security checks
• Proxy IP changed or was flagged

Solutions

1. Start a live session with Manual Login — this lets you complete the checkpoint directly in the browser, and cookies are saved automatically on success
2. If using an external browser, complete the verification, export cookies, and update the account in MessengerFlow

Prevention

• Use consistent proxy locations — don't change proxies frequently
• Gradual ramp-up for new accounts
• Avoid sudden changes in messaging volume or patterns

Temporarily Unavailable

Facebook is actively blocking login attempts for this account.

Causes

• Too many login attempts in a short period
• Facebook flagged the IP address or browser fingerprint
• Temporary server-side restriction from Facebook

Solutions

1. Wait — these blocks usually lift within 30 minutes to a few hours
2. Check your proxy — a flagged or blacklisted proxy IP can trigger this repeatedly
3. Try a different proxy — switch to a proxy from a different provider or location
4. Don't retry manually — rapid retries extend the block duration. MessengerFlow will retry automatically after the cooldown

Prevention

• Use residential or mobile proxies — datacenter IPs are frequently flagged
• Don't share a single proxy across many accounts
• Let MessengerFlow handle retry timing rather than manually retrying

Unsupported Auth Flow

The account's login requires an authentication step that automated login cannot handle.

Causes

• Facebook requiring phone number verification via SMS
• Security prompts that require human interaction (photo identification, friend recognition)
• Corporate, educational, or managed Facebook accounts with custom auth flows
• Two-factor via SMS only (no authenticator app option)

Solutions

1. Start a live session with Manual Login to complete the verification yourself — cookies are saved automatically
2. If the auth flow requires adding a phone number or changing security settings, do so on Facebook first, then retry
3. If the account consistently requires unsupported verification, it may not be compatible with automated outreach — consider using a different account

Connection Issues

Account failing to connect or timing out during login.

Causes

• Proxy is down, slow, or misconfigured
• Proxy credentials expired or changed
• Network connectivity issues between the server and proxy
• Cookies expired and login is failing silently

Solutions

1. Test the proxy — verify it works independently (check the proxy status on the proxy page)
2. Clear cookies — remove saved cookies so the system attempts a fresh login
3. Try a different proxy — swap to another proxy to rule out proxy-specific issues
4. Check proxy credentials — ensure the username, password, IP, and port are correct