Payments
Learn how to manage payment methods and view invoices.
Payments
Manage your payment methods and access billing history.
Payment Methods
Accepted Methods
We use Stripe, which supports a wide range of payment methods depending on your location:
- Cards — Visa, Mastercard, American Express, Discover, and other major cards
- Digital wallets — Apple Pay, Google Pay, Link
- Regional methods — Stripe automatically offers local payment methods based on your location (e.g. SEPA, iDEAL, Bancontact, and more)
Available methods are shown at checkout.
Adding a Payment Method
- Navigate to Settings > Billing
- Click Add Payment Method
- Enter card details
- Save card
Updating Payment Method
- Go to Settings > Billing
- Click on existing payment method
- Update details or add new card
- Set as default if desired
Removing Payment Method
- Go to Settings > Billing
- Ensure another method is set as default
- Remove the old payment method
Note: You must have at least one payment method on file.
Default Payment Method
Your default payment method is charged for:
- Subscription renewals
- Plan upgrades
- Any additional charges
Change default:
- Go to Settings > Billing
- Select a payment method
- Click Set as Default
Invoices
Viewing Invoices
- Navigate to Settings > Billing
- Click Invoices or access Billing Portal
- View list of all invoices
Invoice Details
Each invoice shows:
- Invoice number
- Date
- Amount
- Status (Paid, Open, etc.)
- Downloadable PDF
Downloading Invoices
- Find the invoice
- Click Download or PDF
- Save for your records
Billing Cycle
Monthly Billing
- Charged on same day each month
- Based on signup date
- Full month charges
Annual Billing
- Charged once per year
- Based on signup date
- Discounted rate
Proration
When changing plans mid-cycle:
- Upgrades: Charged prorated amount
- Downgrades: Credit applied to next cycle
Payment Issues
Failed Payment
If payment fails:
- Check card details
- Ensure sufficient funds
- Update payment method
- System retries automatically
Declined Card
Common reasons:
- Insufficient funds
- Card expired
- Bank block on transaction
Solutions:
- Use different card
- Contact bank to authorize
- Update card details
Disputed Charges
For billing questions:
- Contact support via live chat
- Provide invoice details
- We'll investigate and resolve
Tax Information
Sales Tax
Tax may be applied based on:
- Your location
- Local regulations
- Business status
Tax Invoices
Invoices include tax breakdown when applicable.
Business Purchases
For business tax purposes:
- Access invoices in Billing Portal
- Download for accounting records
Refunds
We issue refunds for accidental charges, duplicate billing, and forgotten cancellations where no usage occurred in the new billing period. Refunds are not available after active usage of the platform.
For full details, see our Refund Policy.
Requesting a Refund
- Email [email protected] with your account email, invoice number, and a brief description
- We'll review your account activity and respond within 3 business days