Managing Replies

Unibox enables you to respond to leads without leaving MessengerFlow or logging into individual Facebook accounts.

Viewing Messages

Click a conversation to see:

• Full message history
• Message timestamps
• Delivery status for your messages
• Reply composer

Message Types

Messages are displayed with indicators:

Delivery Status

Your sent messages display a check mark icon inside the bubble indicating delivery status:

A message is considered read when the lead views it or when they send a reply after that message.

Sending Replies

Composing a Message

1. Open the conversation
2. Type your message in the composer (auto-expands as you type, up to 5 lines)
3. Press Enter to send, or Shift + Enter for a new line

Image attachments

You can send images alongside your messages:

1. Click the image button next to the mic icon in the composer
2. Upload a new image or pick from your recent uploads
3. You can attach multiple images to a single message
4. Optionally type a text message to go with the images
5. Press Enter or click send

You can also drag and drop images directly into the conversation. Supported formats are JPEG, PNG, and WebP (max 10 MB per image, automatically compressed).

Sent images appear as thumbnails in the chat. Click any image to open it full-size in a lightbox where you can navigate between images with arrow keys.

Voice messages

Click the mic icon in the composer to record a voice message. The recording starts automatically. Click send when done, or cancel to discard.

Reply context

When replying to a specific message:

1. Click the reply icon on the message
2. Your reply links to that message
3. Lead sees the context of your response

Message queue

Replies are queued and sent through the associated Facebook account:

1. Message marked as "Pending"
2. System sends through the account
3. Status updates to "Sent" or "Failed"

Received Media

Unibox displays media that leads send to you, including shared links, images, and voice messages.

Link previews

When a lead shares a link in the conversation, Unibox renders a rich preview card showing the page title, source, and thumbnail image. Click the card to open the link in a new tab. Preview images are saved permanently so they won't break over time.

Received images

When a lead sends photos, Unibox captures and displays them inline in the conversation. Click any received image to open it full-size in the lightbox. Images are saved to our storage so they persist across sessions.

Received voice messages

When a lead sends a voice message, Unibox captures the audio and plays it natively with the built-in voice player — just like your own sent voice messages. The duration is shown alongside the waveform. If audio capture fails, a duration indicator is displayed instead.

Thumbs up / likes

If a lead sends a thumbs up (like) reaction in the conversation, Unibox displays it as a like indicator in the chat thread. Sending thumbs up from Unibox is not supported — this is display only for messages received from leads.

Managing Failed Messages

If a message fails to deliver:

Retry

1. Find the failed message
2. Click Retry
3. System attempts delivery again

Delete

1. Right-click a pending or failed message
2. Click Delete
3. Message is removed from queue

Common Failure Reasons

• Account is rate-limited
• Lead has messaging disabled
• Account has been restricted
• Technical delivery issue

Conversation Management

Marking Read/Unread

• Conversations auto-mark as read when opened
• Click the menu to mark as unread
• Unread count updates automatically

Pinning Conversations

Pin important conversations to the top:

1. Open conversation menu
2. Click Pin
3. Conversation moves to top of list

Adding Tags

Organize with custom tags:

1. Open conversation
2. Click the tags trigger in the header to expand the tags section
3. Click Add tag and enter a name (1-30 characters)
4. Up to 5 tags per conversation
5. Click the × on a tag to remove it

Tag ideas:

• Lead status: "Hot", "Warm", "Cold"
• Industry: "Real Estate", "Finance"
• Action: "Follow Up", "Scheduled"

Deleting Conversations

Remove conversations you no longer need:

1. Select conversations
2. Click Delete
3. Confirm deletion

Deleted conversations cannot be recovered.

Response Best Practices

Timing

• Respond within 24 hours when possible
• Set aside time daily to check Unibox
• Use notifications to stay on top of replies

Tone

• Match the conversation's context
• Be professional but personable
• Reference previous messages for continuity

Follow-Up

• If no response, consider manual follow-up
• Use campaign follow-ups for automation
• Know when to stop reaching out

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